Free Test Email etiquette – MS-CIT

Q1: Which of the following is the most appropriate way to start a formal email?

A. Dear Sir/Madam, B. Hey! C. Yo! D. Hi Buddy!

Q2: Which subject line is most effective for a meeting request?

A. Meeting on Friday at 10 AM B. Hello C. Important D. Read Now

Q3: When should you use ALL CAPS in an email?

A. Never, unless for abbreviations B. For every word C. To show excitement D. To fill space

Q4: What should you avoid in the body of a professional email?

A. Slang and emojis B. Proper grammar C. Polite tone D. Paragraphs

Q5: How soon should you reply to a professional email?

A. Within 24 hours B. Within a week C. When convenient D. Never

Q6: Which closing is appropriate for a business email?

A. Best regards, B. Bye! C. See ya! D. Later!

Q7: Why is proofreading important before sending an email?

A. To avoid errors and miscommunication B. To make it longer C. To add more colors D. To confuse the reader

Q8: What is the best practice for using “Reply All”?

A. Use only when everyone needs the information B. Always use it C. Never use it D. Use for personal replies

Q9: Which is better for a formal email font?

A. Arial or Times New Roman B. Comic Sans C. Cursive D. Decorative fonts

Q10: What should you do if you accidentally send an email with incorrect information?

A. Send a correction immediately B. Ignore it C. Blame the recipient D. Delete it from Sent items

Q11: What is the purpose of the “CC” field?

A. Send a copy of the email to additional recipients B. Hide recipients C. Encrypt the email D. Change priority

Q12: When attaching files, what should you mention in the email?

A. The file name and purpose B. Nothing C. Just say check D. The color of the file icon

Q13: Why should you avoid sending large attachments without warning?

A. They may not be delivered or may slow email loading B. They look unprofessional C. They change email color D. They erase subject lines

Q14: What should you avoid in your subject line?

A. Vague or misleading text B. Clear topic C. Date of meeting D. Project name

Q15: If you receive a confidential email by mistake, what should you do?

A. Inform the sender and delete it B. Forward it to friends C. Post it online D. Ignore it

Q16: What should you do if you are upset before replying to an email?

A. Wait and respond calmly B. Reply immediately in anger C. Use all caps D. Add many exclamation marks

Q17: How should you format a professional email?

A. Use short paragraphs and clear language B. Write one long block of text C. Use fancy backgrounds D. Mix languages randomly

Q18: Why should you include a greeting and closing in emails?

A. To show respect and professionalism B. To make it longer C. To fill space D. To confuse

Q19: What should you double-check before sending an email?

A. Recipient, subject, and attachment B. Laptop battery C. Wallpaper D. Email theme

Q20: Why should you avoid using too many exclamation marks?

A. It can seem unprofessional or overly emotional B. It makes it slower C. It increases file size D. It hides the message

Quiz for Email etiquette